WARRANTY
FULFILLED BY EXPERTS.
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ERIC BROACH, VICE PRESIDENT
RANDY MARION AUTOMOTIVE, NC
Our Expertise — Working for You.
We have taken everything we have learned and implemented proven procedures ensuring the best warranty administration experience.
Our experience allows us to provide a service that maximizes the effectiveness of warranty audits. Our staff has extensive technical knowledge of repair processes and GM Policy and Procedures. From pre-write up sheets to payroll records, we review the entire warranty process.
We Can Help
Claims Processing
Don't leave any money on the table!
Achieve steady cash flow, eliminate warranty headaches, and prevent turnover of personnel by putting our expert team to work for you.
Audit Services
Never again will you fear an upcoming review. Create peace of mind and discover opportunities for increased revenue.
Parts & Labor Increase
Get the rates you deserve!
Claims Processing
End Your Warranty Frustrations
LEAVE IT TO THE EXPERTS.
Warranty administration can be complex and confusing. Manufacturer rules and compliance are ever changing. We keep you informed every step of the way.
We work directly with your management and support teams to provide ongoing training to correct any areas of concern and keep your warranty dollars paid.
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Always available to answer questions and offer guidance in coding warranty claims.
I have been working with N.A.D.S. for over 15 years. In that time, I cannot recall an instance where I was given a wrong answer on any topic pertaining to warranty processing.
Their processes and systems are sure to capture every penny we are owed and they are always looking for ways to improve and simplify their operation. There is no one I would trust more to help process and decode the manufacturers' policies. Truly top notch.
John Juraska, Director of Fixed Operations
Ingersoll Automotive Group, CT
The Complete Warranty Administration Solution.
No Hassle
Claims submission directly to manufacturer without using your DMS
We Keep You Updated
Detailed warranty schedule reporting to keep your warranty receivables on track for successful and timely payment
Access Our Client Website
Dedicated website tailored to you allowing full functionality of items such as these and so much more
Job Card Status Tracking
WPC Requests
Parts Scrapping Reports
GMIN Management
Inquiry portal
Never Miss a Beat
Ongoing training of your service and parts management teams to address and correct areas of concern
Done Right
Compliance and rules changes by the manufacturer are dynamic and ever changing. We will work with your teams to keep you informed every step of the way.
Temporary Claims Processing
Do you find yourself in need of temporary assistance because your warranty administrator is out a week, a month or even a little longer?
All services included under complete warranty administration can be applied on a temporary basis. We’re here to help. Just give us a call!
(800) 722-4183
Risk Management & Audit Services
Processes, policies, and procedures
P&P Compliance
$10,000+
Warranty
Credit
Dealer Audit Compliance Credit
Starting in September 2020, dealers will have the opportunity to earn a compliancy credit which could be worth over $10,000 on the warranty side. The compliancy credit would apply to both in-person and mailout audits. With this potential opportunity to create a positive impact from a corporate review, now is the time to be proactive and make sure your service department is adhering to all warranty policies and procedures.
N.A.D.S. can perform a full mock audit of your service department's warranty procedures and provide the necessary corrections to put your service department on the right path to earning that compliancy credit. BE PROACTIVE!!
Be Proactive.
While the occurrence of these deviations does not necessarily imply that a dealership is attempting to misrepresent the transactions, the deviations nonetheless can result in significant financial impact to the dealer.
The potential penalty for missing/improper pre-approvals/authorization by service management, detailed cause and correction by technicians or sublet documentation can add up quickly during any review.
Give Warranty Priority.
Pushing the administrative task to the lowest level of the priority totem pole can increase your chances of being audited.
Do you worry that your store may be missing out on thousands of dollars in warranty claims that were processed incorrectly?
Are you requesting a PARTS HANDLING ALLOWANCE increase and concerned your current warranty administration process won’t support the additional scrutiny during a factory audit?
Find Opportunity.
Recent Warranty reviews have revealed a pattern of opportunities that exist as it relates to adherence to Warranty Policy and Procedures (P&P).
Don’t wait for the dreaded Audit Notice. A quarterly mock-audit process can evaluate and identify non-compliant issues and provide training for patterns identified during an on-site review. In many cases, dealers advise that they were unaware of the proper procedures to follow.
The good news is that most deviations are quite easy to identify during a consultative job card review. They can be corrected with the dealership implementing proper management control processes, and assuring staff follow them each and every time.
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Helpful, quick to respond, and carry themselves with high integrity!
We initially sought out their assistance for navigating a warranty audit. They were able to guide us through the process to document compliant process and procedure.
Beyond that they assist us every other year with a simulated audit to ensure that we continue to comply with the manufacturer’s warranty requirements.
Dom DeNooyer, Fixed Ops Manager
Robert DeNooyer Chevrolet, MI
Be Proactive
Don’t wait for the dreaded Audit Notice. A quarterly mock-audit process can evaluate and identify non-compliant issues and provide training for patterns identified during an on-site review.
Prioritize Warranty
Pushing the administrative task to the lowest level of the priority totem pole can increase your chances of being audited.
Find Opportunity
Recent Warranty reviews have revealed a pattern of opportunities that exist as it relates to adherence to Warranty Policy and Procedures (P&P).
Parts & Labor Increase
Retail Rate Uplift
GET THE RATES YOU DESERVE.
Think you’re not getting the labor or part mark-up rates you deserve? Contact us by phone or email. We can help. Most states have adopted legislation to require manufacturers to pay retail equivalent rates for warranty repairs. We can perform a preliminary analysis of qualifying repair orders to see where you stand without any cost to you. Please contact us for details.
Our experienced staff has successfully secured the highest possible rates for our dealer clients from multiple manufacturers. We have intimate knowledge of franchise law and how it specifically applies to this process to produce maximum yield. Don’t leave money on the table! Take advantage of our experience and see the increase in gross profit you’re entitled to. Call or email today.
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They are the team to contact when help is needed.
N.A.D.S. corrected multiple submissions made by a law firm for parts/labor uplift that went south. N.A.D.S. helped us rescind the law firm's request and corrected our labor reimbursement efficiently preventing a substantial loss.
Brad M. Sowers, President
Jim Butler Auto Group, MO
Contact Us
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About Us
Founded in 1963 and over 100 years of combined experience leads the N.A.D.S. team
National Auto Dealers Service, Inc. is presently celebrating its 56th year of continuous service to the automobile industry. The firm originated in Hempstead, NY in 1963. It was originally part of a nationally franchised group specializing in the processing of automotive warranty claims with the manufacturer. At its inception, National Auto Dealers Service franchises were established to process new car warranty claims on behalf of licensed automobile dealers.
Our firm now enjoys the reputation of being the largest (over 60 million in annual sales) and most comprehensive automobile warranty claims processing firm in the United States. Because of its outstanding performance, it has come to be recognized as a valuable resource – often recommended by the manufacturer to individual dealerships as a management control for warranty expense administration.